Connecting Through Conflict
Why do we need to talk about conflict in the workplace?
Most people spend 35%-60% of their waking hours at work, often more time than we spend with our friends, family, and loved ones. Research consistently shows that workplace culture is the number one predictor of employee retention, even beating out compensation. With so much time spent at work, employees simply will not place a price tag on their happiness. And yet, building a healthy workplace culture takes time and intentionality.
In the modern era, new research shows increasing incivility in the workplace. Conflicts abound about remote working, masking, politics, pay differences, work-life boundaries, and more. However, teams with a common purpose can use empathy and intentional communication to preempt conflict. These skills allow us to turn conflict into opportunities for growth and innovation without sacrificing our co-workers in the process.
What this training is:
This training explores the default conflict responses of the team and each of its members to build empathy, prevent common organizational conflicts, and identify team-level solutions when it occurs.
Understanding Ourselves
Connecting starts from within. By better understanding ourselves and how we respond to conflict, we develop tools to build more empathy for those around us. This training explores our own default responses to conflict, where and how we learned these responses, and what we can do to keep these responses in mind while in conflict.
Understanding Each Other
Connecting means recognizing that we are all human. Through this training, we will explore the default conflict responses of our peers and learn how to recognize the different types of responses. By better understanding the actions and reactions of our peers in conflict, we can build empathetic understanding together and aim to meet each other where we are.
Understanding Our Team
Connecting builds better teams. When we come together for a common purpose, each person added to the team brings new perspectives, ideas, and complexity. Team leaders must manage relationships with each member, the relationships between the members, and the group dynamics as a whole. This training helps the entire team explore the importance of open communication and setting clear expectations of each other in preventing unproductive conflict.
What’s next?
CRCSTL can provide training virtually or in person, based on your preference.
For maximum group engagement, each session is limited to 20 attendees. We routinely hold several sessions for organizations with larger teams.
CRCSTL offers non-profit and small business discounts.
Contact us for more information via email or call 314.375.4002